SHIPPING POLICY
Shipping Destinations
We're excited to bring FloxyLuxe to your doorstep! We currently ship to the following countries:
- Germany
- United Kingdom
- Austria
- Sweden
- Denmark
- France
- Italy
- Belgium
- Spain
- Netherlands
- Malta
- Nigeria
- Many more!
Please note that delivery times may vary for remote areas.
Shipping Options & Costs
We offer the following shipping options:
- Germany:
-
Standard (1-3 business days): 5,00 €
Free shipping (on orders above 50,00 €) - EU Countries:
- Standard (2-7 business days): 10,00 €
All prices are in Euros. Your total order cost (including taxes and shipping) will be displayed at checkout before you confirm your purchase.
Order Processing
Please allow up to 24 hours for us to process your order. Orders placed after 1 PM CET will be processed the next business day.
Shipping Times
- Germany: Delivery typically takes 1-3 working days.
- Rest of Europe: Delivery may take 2-7 working days.
We will provide you with a tracking number once your order has shipped, so you can follow its progress.
Order Modifications
Need to change your shipping address? Please contact us at hello@floxyluxe.store or +49 176 70219062 within 6 hours of placing your order. While we strive to accommodate changes, we cannot guarantee we can update the address once the order has been processed.
Product Information
To learn more about a specific product, visit its product page on our website. For additional questions, please contact us at hello@floxyluxe.store
Product Lifespan
Our products are designed to be durable and long-lasting. Excessive heat or cold exposure may temporarily affect their effectiveness, but should not cause permanent damage. For optimal results, we recommend using products within two years of manufacture or six months after opening.
Cruelty-Free Commitment
FloxyLuxe is committed to cruelty-free practices. We do not test on animals at any stage of product development and only partner with vendors who uphold the same standards.
Returns & Exchanges
If you're not completely satisfied with your purchase, we offer a hassle-free return and exchange process. Please contact us at hello@floxyluxe.store within seven days of receiving your order.
You will be refunded in full to your original payment method (excluding original shipping charges). You are responsible for the return shipping costs.
Refunds
Credit card refunds typically take 5-10 business days to appear on your statement.
Incorrect Product Received
If you received the wrong product, please contact us at hello@floxyluxe.store immediately, and we'll make it right!
Billing
Your credit card will be charged as soon as your order is accepted and processed. We accept Visa, Mastercard, American Express, and PayPal.
Questions?
If you have any further questions about our shipping policy, please don't hesitate to contact us!