HOW CAN WE HELP?

TOPICS

FREQUENTLY ASKED QUESTIONS

Standard shipping takes 5-7 business days within Europe. Express shipping is available for 2-3 business day delivery. International orders may take 7-14 business days depending on your location.

Yes! We offer free standard shipping on all orders. No minimum purchase required.

Yes, we ship worldwide! Delivery times vary by destination. European orders typically arrive in 5-7 business days, while international orders may take 7-14 business days. Tracking is provided for all shipments.

We offer hassle-free returns within 30 days of delivery. Simply contact us at hello@floxyluxe.store with your order number, and we'll guide you through the process. Once we receive the item, we'll process your refund or exchange within 3-5 business days.

Once your return is received at our warehouse, you'll get a confirmation email. Refunds are processed within 3-5 business days and will appear on your original payment method within 5-10 business days depending on your bank.

Items must be returned in original condition with tags attached within 30 days of delivery. Once approved, refunds are issued to your original payment method. Sale items may be subject to different return conditions.

Once your order ships, you'll receive an email with a tracking number. You can also check your order status by logging into your FloxyLuxe account and visiting the Order History page.

We process orders quickly! If you need to make changes, contact us at hello@floxyluxe.store as soon as possible. We can modify or cancel orders that haven't shipped yet.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed with industry-standard encryption.

Enter your code in the discount field at checkout and click Apply. The discount will reflect in your order total. Only one discount code can be applied per order.

STILL NEED HELP?

Our team is here for you. Reach out through any of these channels.

EMAIL

hello@floxyluxe.store

We'll get back to you within 24 hours.

GET IN TOUCH

CALL

+49 176 70219062

Mon-Fri 9am-6pm, Sat 10am-4pm (CET)

WHATSAPP

Message us directly for quick answers.

Mon-Fri 9am-6pm (CET)

OPEN CHAT